We hired Bear Mountain to do an unorthodox project, painting basement floors with a polyaspartic. The project didn’t turn out as well as either they or we had hoped, and so they gave us a refund. It’s easy to give good customer service when everything goes well, but it’s a far truer testament to a company’s values when they’re still customer-centric when things don’t go well. I wholeheartedly recommend Bear Mountain, and I’ll certainly be hiring them for jobs that are more in their wheelhouse in the future.